Reviews

Excellent
Reliance Heating and Air Conditioning
5.0
Based on 647 reviews
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Rich Bodenstedt
Rich Bodenstedt
We have been using Reliance for 2 years and continue to be impressed each time. Tristan is personable and knowledgeable. He made sure we understood everything explaining what should be done for the heat and what could what till the air conditioner was going to be used in the spring.
James Koltveit
James Koltveit
We have used Reliance for several years and found them to be honest, reliable, thorough and reasonably priced.
Response from the owner: Thank you, Jim, for your continued trust in our company for all of your Heating and Air Conditioning needs! We look forward to seeing you guys again soon!
KarenP Jackson
KarenP Jackson
On-time, friendly, knowledgeable. Definitely recommend this company.
Response from the owner: Thank you, Karen, for your kind words and recommendation; we're glad to hear our team's on-time service and knowledge made a positive impression!
Denise Blake
Denise Blake
Response from the owner: Thank you, Denise, for your amazing 5-star rating; we truly appreciate your support!
Lawrence Kasper
Lawrence Kasper
Just completed my routine maintenance. Raul arrived on time as scheduled. He was courteous and professional. Highly recommend Reliance.
Response from the owner: Thank you, Lawrence, for your kind words and for recognizing Raul's professionalism; we appreciate your recommendation and are glad you had a positive experience.
Vic Harrel
Vic Harrel
Response from the owner: Thank you, Vic, for your fantastic 5-star rating; we truly appreciate your support and look forward to serving you again!
Timothy Burch
Timothy Burch
The was on time and did a good job
Response from the owner: Thank you, Timothy! We appreciate your feedback and are glad to hear that our service was prompt and satisfactory.
Craig Osten
Craig Osten
Very professional and courteous. Have been using them for years and always been excellent.
Response from the owner: Craig, thank you for such a great rating & review. We are so glad to hear that our technician met your expectations! We appreciate your business!
Lynn Shumaker
Lynn Shumaker
Reliance did a heating maintenance checkup call today, again sent a text telling they were on the way and included a picture of who was coming. The technician, Tristan, always put on shoe protectors when coming in the house. He was respectful and worked very hard to make sure the system was working correctly. Provided pictures of what they found and didn't pressure me to purchase possibly things or services I didn't need. It is another good experience with Reliance.
Response from the owner: Hello Lynn! Thank you for the great review. We appreciate you taking the time to leave your feedback and letting others know about us. We don't ever want our customers to feel pressured, just comfortable!
Suzan Smelser
Suzan Smelser
Tristan was very friendly and did a great job on the maintenance of my unit. I appreciate him and all the people I have worked with at Reliance. They are a great company to work with.
Response from the owner: Thank you, Suzan! We're glad to hear Tristan provided friendly service and that you appreciate our team at Reliance; your satisfaction means a lot to us.
Christie Markos
Christie Markos
Another stellar service!
Response from the owner: Thank you, Christie, for your wonderful feedback; we appreciate your support and are glad you enjoyed our service!
Robert Froccaro
Robert Froccaro
Our technician Raul arrived on time, was very courteous and helpful. He answered whatever questions we had, serviced our HVAC unit efficiently and changed our filters. We thoroughly trust Reliance to service our system effectively.
Response from the owner: Thank you, Robert, for your kind words about Raul and your trust in Reliance; we're glad to hear he provided such helpful service for your HVAC unit.
Mark Heisey
Mark Heisey
Professional know how with integrity, that's what I value when it's time to have my HVAC system serviced. Rual was courteous and efficient in performing my HVAC maintenance and clearly explained what was needed. I have been a Reliant Heating and Air Conditioning customer for about 15 years. They have earned my respect and gratitude for their exceptional service.
Response from the owner: Thank you for your feedback, we appreciate it!!
steven kohnert
steven kohnert
Old School Professionalism is alive and well at Reliance.This was the case when I experienced Reliance as my choice for a new Trane unit... The same holds true with the experience with thier platinum service care....Piece of mind isn't easy to find these days... But with Reliance and thier team it is...Today Tristan came to the house and took the time to check then explain in detail the process to keep my AC unit in top running condition... I have to also mention last season, to start the summer, Raul had done the same thing, going above and beyond what was expected according to the maintenance plan...A step back in time ,when you actually get more than you paid for...See you folks next season !!!
Response from the owner: Hi Steven! Thank you so much for taking the time to share your experience with us. The words you used to describe us align so perfectly with our mission and vision statements. It was a pleasure working with you, thank you for trusting us with your project. We look forward to servicing you in the future!
Renee Resch
Renee Resch
Response from the owner: Thank you for the 5 star review Renee!
James Strickler
James Strickler
Have been using Reliance for 25 years.
Response from the owner: Thank you, James, for being a loyal customer for 25 years; we truly appreciate your support!
Shelbylynn Wolfe
Shelbylynn Wolfe
I can't express enough the gratitude I have for this company. I had an HVAC that was on it last leg and I had obtained other quotes from other companies. I chose them based on their professionalism, quick assessment and scheduling for replacement, thorough inspection to confirm size of unit needed, detailed notes of what was needed to complete install and to correct major issues from previous non experienced friends trying to help during time of need for the install techs, very communitive and extremely knowledgeable.When the techs arrived they were polite, friendly, and started to work right away and did not take any breaks until they were finished with my new HVAC install and all my areas were protected.The techs were amazing and just did an impeccable job. I was more than impressed of the level of quality of work they provided me and how my disaster was corrected.I don't do reviews or social media but due to the level of work they completed to correct my issues I had to and I would strongly recommend this company and will continue to use for future issues.Thanks to all the Reliance team for the above and beyond experience and service provided!!!Robin
Response from the owner: Thank you, Robin, for your wonderful feedback! We truly appreciate your kind words about our team's professionalism and dedication. It's great to hear that you had such a positive experience with your HVAC installation. We look forward to assisting you again in the future!
Vivian Struebel
Vivian Struebel
Tristan was friendly and knowledgeable.
Response from the owner: Thank you, Vivian, for your kind words about Tristan; we appreciate you taking the time to share your experience!
Barr Marilyn
Barr Marilyn
Reliance Heating and Air Conditioning has serviced my family honestly and expertly for many years. Their technicians are knowledgeable and trustworthy. Tristan, who came last week, answered all my questions patiently and fully.
Response from the owner: Thank you, Marilyn, for your kind words and continued trust in us; we’re glad to hear Tristan provided you with the thorough service you deserve.
Jon S
Jon S
He did amazing! Very nice and explained everything looked good. 👍🏼
Response from the owner: Thank you for the awesome rating, Jonathan!
D. Keith Hunter
D. Keith Hunter
Response from the owner: Thank you, Keith, for the fantastic 5-star rating; your support means a lot to us!
Bruce Novkov
Bruce Novkov
Tristan is a very thorough technician and a great human being! Reliance is lucky to have him on the team. If I choose to go with the service plan it will be because of Tristan. Thank you!
Response from the owner: Thank you, Bruce! We're glad to hear about your positive experience with Tristan; he truly is an asset to our team. We appreciate your feedback and support!
Robert Steinbrink
Robert Steinbrink
Extremely pleased with both the serviceman, Raul and the prompt and courteous service provided.
Response from the owner: Thank you for the great rating & review, Robert! We are so glad you had a great experience with our service technician!
phil otanicar
phil otanicar
Response from the owner: Thank you, Phil, for the 5-star rating; we appreciate your support and are glad to have you with us!
Alex Kling
Alex Kling
Tristan was top notch! Obviously an expert in his craft, super professional, and great customer service! Highly recommend!
Response from the owner: Thank you, Alex! We appreciate your kind words about Tristan and are glad to hear about your positive experience!
carolyn bitonti
carolyn bitonti
Tristan (Reliance Heating and AC) was by far one of the best professional young men I have ever met. He was smartly dressed, had excellent communication skills and clearly explained what needed to be done for my AC unit to be working efficiently. He also recommended a maintenance plan that made perfect sense. I was extremely impressed on all levels with Tristan. I highly recommend this company and this young man to anyone who is looking for these services.
Response from the owner: Carolyn, thank you for your kind words about Tristan from Reliance Heating and AC. We appreciate your recommendation and are glad to hear about your positive experience with him.
Lynne Maher
Lynne Maher
Tristan is an amazing tech. He clearly communicated everything to me with no pressure to do costly repairs or changes. He’s a great guy and I’m very happy with Reliance.
Response from the owner: Thank you, Lynne, for your kind words about Tristan! We appreciate your feedback and are glad to hear that you had a positive experience with Reliance.
Karyn Abbott
Karyn Abbott
We have had Reliance service for 10 years. They are always honest and great work done!
Response from the owner: Karyn, thank you for being a loyal customer for 10 years! We appreciate your kind words and are grateful for your trust in our services.
Darryl K
Darryl K
We were very happy with the overall estimate and installation of a new HVAC system for our home. They provided answers to all of our questions, and were able to schedule us the same week for the install. The installation went smoothly, and they were masked anytime they entered our home. The thermostat install was quick, and they demonstrated the various features of the unit.Update Oct 2024 - We had a repair request and they responded with a service call the same day since we were signed up on their maintenance plan. They came by quickly and were able to troubleshoot the problem. The parts were covered under warranty, but there was a warranty processing fee tacked on that seems like it should also be covered under a warranty repair.
Response from the owner: Thank you for your kind words, Darryl! We appreciate your feedback and are glad to hear about your positive experience with our HVAC system installation and repair services. We will definitely take your feedback into consideration for future improvements.
Keith Warner
Keith Warner
Very professional- great service. Tristen came out to perform the one year complimentary check-up on our new hvac unit. He checked everything and made sure everything was in specs and even washed out the outside condenser unit. He answered all my questions. Excellent company to do business with!
Response from the owner: Thank you so much for your kind words, Keith! We're grateful for the opportunity to install your new high efficiency A/C and furnace system. It was a pleasure working with you and we're thrilled that you're satisfied with our service.
Michelle Smith
Michelle Smith
Tristan came out and quickly determined the issue with one of my AC units. He explained the issue and fixed it without any issues.
Response from the owner: Michelle, thank you for sharing your positive experience with Tristan fixing your AC unit! We appreciate your feedback.
Katherine Stepanski
Katherine Stepanski
Super response. Needed someone ASAP due to mistakes incurred from another AC/Heating Company. All was promptly corrected in a short time. Came out next day and earlier then time promised. Aaron was very professional and brought with him the technical skills needed for the job and answered endless questions asked. Very happy and will be calling Reliance for my future needs. Highly recommend.
Response from the owner: Thank you so much for your kind words, Katherine! We're delighted to hear that Aaron provided prompt and professional service, and that he was able to address your needs quickly. We appreciate your recommendation and look forward to assisting you in the future.
Beverly Parker
Beverly Parker
As always, and we have been using them for at least 30 years, Reliance Heating and Air Conditioning have been great and yes, reliable! Kevin and Eliseo were diligent, courteous and efficient as they worked all day to replace one of our units and compressor and then explain how the Trane app works. Everyone, (the office included...Mercedes, i believe,)who came to figure out the problem and find a solution were great...(Braydon and Daniel) Professional yet friendly and never in a hurry to move on to the next call. They also were quick in initially coming out for a semi-emergency service call. Thank you all!
Response from the owner: Beverly, we sincerely appreciate your long-standing loyalty and kind words! It was a pleasure assisting you, and we're delighted that Kevin, Eliseo, Mercedes, Brayden, and Daniel provided such exceptional service. Thank you for choosing Reliance Heating and Air Conditioning!
Daniel Thomas
Daniel Thomas
I always get great quality of service and installation. Had them over 10 happy years! You can’t get a better company! Had a yearly service today and had a new young tech service my 2 units. Tristan was his name and very professional did excellent work Thank You Dan Thomas
Response from the owner: Thank you for being a loyal customer, Dan! We appreciate your kind words and are glad to hear about your positive experience with Tristan.
Barbara Nuss
Barbara Nuss
Reliance has been our contractor of choice for 10 plus years. Not only do they provide us with quick response times they are very honest and reliable. They are always so professional taking pictures of issues and then pictures of the repair. They take the time to explain the issue and the remedy. We have referred them to our children and other friends. I would highly highly recommend them for your hvac needs.
Response from the owner: We appreciate your continued business and the referrals of your family and friends. Thank you!
Brian Hesketh
Brian Hesketh
I’ve been with Reliance for 20 years. Always a pleasant and professional experience with them. Highly recommended.
Response from the owner: Thank you for being a loyal customer for 20 years, Brian! We truly appreciate your recommendation.
Justin Brandau
Justin Brandau
We had a great experience with Reliance. Received a couple of quotes regarding quarterly maintenance of our AC unit at the office. Reliance was the only company to come out & look at our machine prior to supplying the quote. They provided the most detailed explanation of what they would be doing every quarter & when I had questions they were answered quickly & precisely. With the other quotes I still had questions even after trying to get more details about the service they would be providing. Thank you Dalen & team!
Response from the owner: Justin, we appreciate your detailed feedback and are glad to hear about your positive experience with us. Thank you for recognizing Dalen and our team's dedication to providing thorough explanations and quick responses to your questions. We look forward to continuing to provide you with excellent service in the future.
Mark
Mark
Absolute professionals. Each employee, from the salesman to the technicians were professional, skilled, and courteous. They took pride in their work and were meticulous in installing our mini split unit. Cannot say enough good things about Daniel and Enrique and this small local business. We need more of them like this.
Response from the owner: Mark, we're so grateful for your kind words about our team! Daniel, Enrique, and the whole crew appreciate your recognition of their professionalism and skills. Thank you for choosing our small local business!
Frieda Vogel
Frieda Vogel
Response from the owner: Thank you for the 5-star rating, Frieda!
sharon jones
sharon jones
My folks have had Reliance for years. They have very good customer service. My folks are gone and I live in the house and after 20 years just put in an uptodate unit in. From Daniel to the gentlemen that installed the unit, there was great customer service, the men knew their job and finished in a timely manner. Everyone in this office have been very helpful over the years,. Thank you for your service, Sharon Jones
Response from the owner: Thank you, Sharon, for your kind words and for choosing Reliance for your HVAC needs. We appreciate your continued loyalty and are glad to hear that our team provided great customer service throughout the entire process. We're here to help whenever you need us!
Sandy Jones
Sandy Jones
Great customer service from start to finish! The technician (Raul) was very efficient and friendly! Would definitely recommend them to everyone!
Response from the owner: Thank you Sandy! We appreciate the kind words and are very happy to hear you're over all satisfied!
Cindy Hudson
Cindy Hudson
Reliance Heating and Air Conditioning did a wonderful job on our aunt's home! They are reliable and trustworthy! Very clean and efficient at what they do! Daniel, the estimator, was a huge help in solving the heating and cooling problems this house had. Highly recommend using this company!
Response from the owner: Thank you for recommending us, Cindy! We're glad to hear that Daniel and our team provided reliable and efficient service for your aunt's home!
Greg F.
Greg F.
Reliance technicians are always sharp and knowledgeable. It is a company you can trust to stand behind their product.
Response from the owner: We're so glad to hear that our technicians impressed you with their knowledge and expertise. Thank you for trusting us to deliver quality service!
Samantha Kindler
Samantha Kindler
I can’t recommend Reliance Heating and Air Conditioning enough. Azel has been to my home a couple times to assist in assessing and tuning my AC. Every time he comes he is polite, trusting, efficient and knowledgeable. He takes the time to explain things until I understood them and got to know myself and family during the long days he was here. This whole team from Azel to Daniel has made making a big purchase more comfortable. Will be recommending them to everyone I know!
Response from the owner: Thank you for your kind words, Samantha! We appreciate your recommendation and are glad to hear about your positive experiences with Azel and Daniel. It was a pleasure getting to know you and your family during our time together.
Kathy Sprinzl
Kathy Sprinzl
Response from the owner: Thank you for the 5-star rating, Kathy!
JoLyn Mueller
JoLyn Mueller
Azel was Kind, professional, & very helpful. Replaced my defective detectors quickly & offered help with my filters. I feel safe, & am very appreciative of his time & efforts!
Response from the owner: Thank you for your kind words, JoLyn! We appreciate your feedback and are glad to hear that Azel provided you with excellent service. We strive to offer multiple options and help our customers make informed decisions. We value your trust and look forward to assisting you in the future.
Mike Stevens
Mike Stevens
We have called Reliance 3 times over the past 3 years. Our son recommended the to us. The first call was to request a quote on a replacement heatpump. Daniel came out to the house and strongly recommended that we allow him to look the unit over before committing to replace it. We followed his advice and he was able to fix a wiring issue and we're still using that heatpump. The second call (a year later) was for a totally unrelated failure that was resolved with replacement parts. We just had Raul out to perform a complete service on both of our units. Raul was the most thorough and conscientious technician I have ever seen work at our house. The initial readings he took indicated a poroblem that would require additional cost which I verbally approved. Fortunately, when Raul attached the gauges and equipment required for the repair, he got a different reading. After consulting technical help and conducting additional diagnosis, Raul came to me and told me that our unit is fine and the issue was caused by faulty test readings. The extra work and cost was not necessary.In summary, I truly believe the team at Reliance is the most honest and trustworthy service team that we have worked with. They will get the call every time at our house.
Response from the owner: Thank you for trusting us with your HVAC needs, Mike! We appreciate your loyalty and are grateful for your kind words.
Brenda Hyslop
Brenda Hyslop
Azel was our technician. He was courteous and professional, and did a fantastic job diagnosing our problem. At first, the first time Azel came out, we were unable to have the problem, repeat itself. He was able to get us up and running with a minimal charge for coming out then after a couple of days, the problem arose again, and they were very quick to respond and reschedule another appointment. Azel said we needed a safety rollout switch which was unavailable at the time, so he ordered it, it came in a couple weeks later. In the mean time he was able to get our A/C up and running. Our system is OLD and needs to be replaced, but of course it is not cheap. In the meantime we got a quote for a new system thru Reliance and it was a fair quote compared to others we have gotten. I can only give them the highest marks for value for your money and phenomenal customer service.
Response from the owner: Thank you for sharing your experience, Brenda! We truly appreciate your kind words and are delighted that Azel provided you with exceptional service. We are glad we could assist with getting your A/C up and running efficiently. Your feedback means a lot to us!
Curt Keever
Curt Keever
I'm the home owner. I have known the Blumintrit's (sp) for 40 years. Dave and Dalen and now Breyden still are my go to HVAC professionals. Can't do with out them.
Response from the owner: We love to hear that Curt! Thank you for being a loyal customer and we look forward to working with you in the future.
NICOLE
NICOLE
Response from the owner: Thank you for the 5-star rating, Nicole!
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Call us at 602-944-9585!