Reviews

Excellent
Reliance Heating and Air Conditioning
5.0
Based on 682 reviews
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Gail Caminong
Reliance Heating and Air Conditioning have been great from beginning to end. I called just to schedule a routine maintenance check up on my HVAC system. They had an available technician early in the afternoon today instead of later in the week. Their technician, Azel, was amazing! He communicated to me that he was on his way and arrived on time as promised. He was very thorough with the inspection process. My upstairs area is carpeted , so he had shoe covers when he went upstairs to check my air duct system which was very courteous of him. Went over the breakdown of what he saw and made some suggestions on what needed to be done. He did the routine maintenance and replaced certain parts that were rusty and rundown. He kept his area clean. Now my HVAC system is ready for the hot Arizona summer weather! I would highly recommend Reliance with your HVAC needs!
Response from the owner:Thank you, Gail, for your wonderful feedback! We're glad to hear that Azel provided you with such thorough and courteous service, ensuring your HVAC system is ready for the summer. Your recommendation means a lot to us!
Sharon Williamson
Amazing customer service, communication and work done by this entire team! Highly recommend!!
Response from the owner:Thank you, Sharon! We're so glad you appreciated the customer service and communication from our team; your recommendation means a lot to us!
Kathi Kyger
Response from the owner:Thank you, Kathi, for the fantastic 5-star rating; your support means a lot to us!
Mike R
Raul did an excellent job for this Spring season service. He was able to stop an annoying rattle and whining in one of our units. He was the first person to make the sounds disappear! Thanks Raul!
Response from the owner:Thank you, Mike, for your kind words about Raul's excellent work; we're glad he could resolve the rattle and whining for you!
Andre A
I use Reliance at my business where I have six HVAC units and at my home, where I haveI four units. They’re very reliable, honest, and I refer them to many of my clients.
I would say I’ve been with Reliance the last 15 years

Andre
Response from the owner:Thank you, Andre, for your loyalty over the last 15 years and for your kind words about our reliability and honesty; your referrals mean a lot to us!
james pishue
Raul did an excellent job assisting us and with a thorough explanation of future services. Very professional.
Response from the owner:Thank you, James, for your kind words about Raul's excellent assistance and professionalism; we appreciate your feedback and are glad you had a great experience!
John
Raul is knowledgeable and professional.
Response from the owner:Thank you, John, for highlighting Raul's expertise and professionalism; we appreciate your feedback!
Atul Gosalia
Recently installed new AC and furnace systems - Kevin and Eliseo were the installers - they truly were very competent and very helpful- great job! Thanks
Response from the owner:Thank you, Atul, for your kind words and for recognizing Kevin and Eliseo's hard work; we appreciate your support and are glad you're happy with your new systems!
david coffman
On time, professional and fast service.
Response from the owner:Thank you, David, for your kind words about our on-time and professional service; we appreciate your support!
Don F
It’s always nice to see and not guaranteed that a company performs maintenance services that are professional, courteous and knowledgeable - Reliance provides all of this and more. I do recommend this company for all of your air conditioning needs without hesitation. ✅
Response from the owner:Thank you, Don, for your kind words and recommendation! We're glad to hear that our team's professionalism and knowledge met your expectations. Your support means a lot to us!
john desposito
Reliance continues to be the best A/C contractor as far as I’m concerned. On time, professional and affordable. The technician Azel that came today for service continued the professional and friendly attitude of the company.

I recommend Reliance over any other HVAC contractor.
Response from the owner:Thank you!
Rose Ann Erb
Extremely happy exactly what I'm looking for( real family owner company )
who's honest ,proffesional ,prompt
My prior company was also till they sold out and not the same now, many friend were told they needed many repairs on our 5 year old units ?? Exactly the same issues big
Red flag so I hired Reliance to see what there maintenance check up showed Wow I'm thrilled not at all the same now im joining this honest company
We're happy !!
Response from the owner:Thank you, Rose, for your wonderful feedback! We're so glad to hear that you found a home with us and appreciate your kind words about our honest and professional service. Welcome to the family!
Robert Colletti
Great company, great experience. Tristan was very knowledgeable, efficient and did a nice job. I would highly recommend Reliance and Tristan. I’ve been working with them for awhile and I am very happy with them.
Response from the owner:Thank you, Robert! We're so glad to hear you had a great experience with Tristan and appreciate your recommendation of both him and Reliance. Your happiness means a lot to us!
Amanda Wheatcraft
I just used reliance and they were amazing! I highly recommend them! Extremely professional and great financing options
Response from the owner:Thank you, Amanda! It's wonderful to hear that you had such a positive experience with us and found our team professional and our financing options helpful. We truly appreciate your recommendation!
Catherine Hall
Tristan was right on time, and extremely attentive and service oriented.He carefully examined my AC units, and checked my filters and smoke detectors. Highly recommend Reliance.
Response from the owner:Thank you, Catherine! We're glad to hear Tristan provided attentive service and thoroughly checked your AC units and smoke detectors. Your recommendation means a lot to us!
Richard Marseglia
Raul came out for my complementary maintenance. Did some troubleshooting for one zone heat not working properly. Explained what he did. Appreciate his assistance
Response from the owner:Thank you, Richard, for your kind words about Raul's assistance during your maintenance; we're glad he could help with the troubleshooting and keep you informed.
Frank Talak
Friendly & professional every step of the process. Special care to keep everything neat & clean when installing a new air conditioning unit. The installation process was a good experience.
Response from the owner:Thank you, Frank, for your kind words about our friendly and professional service; we're glad to hear you had a good experience with the installation and that we maintained a neat and clean process!
Lana Cracchiolo
Excellent customer service. The installation team arrived on time. They were efficient and left no trace behind of any mess or debris. They were friendly, trustworthy, clean, reliable, and knowledgable. I highly recommend them.
Response from the owner:Thank you Lana! We appreciate that you gave us the opportunity to perform your installation and look forward to continuing business with you!
Sally Harrold
Tristan and Lucas serviced our units and changed filters today. Polite, friendly, courteous - we were extremely pleased with their work. Happy we signed up with them.
Response from the owner:Thank you, Sally, for your kind words about our team; we're glad to hear that Tristan and Lucas provided you with excellent service and that you're happy with your decision to sign up with us. We look forward to servicing you in the future!
Shane Herr
Reliance Heating and Air Conditioning is superb! This company has been exceptional since day 1. From the sales guy at the home and garden expo, the first in home consultation, next day delivery and installation and our first service maintainace.

Company communicates very well with the customer in regards to scheduling service appointments and arrival time. They have reached out multiple times to set up a service appointments and worked with my work availability. Next day service; couldn't be any better than that. Raul was our technician for our service and was promt, professional and polite.

Reliance is the way to go for your ac and heating solutions!
Response from the owner:Thank you, Shane, for your wonderful feedback! We're glad to hear that our team, including Raul, made your experience exceptional from start to finish. Your satisfaction means a lot to us!
Andrew Sheret
All appointments were exactly on time. Both technicians well dressed and polite they explained everything clearly and finished quickly. We’ve used Reliance for over 10 years and are very satisfied!🙂‍↔️
Response from the owner:Thank you, Andrew, for your kind words and continued support over the years; we're glad to hear that our technicians provided you with timely and clear service!
Tony Thompson
Believe all the 5 star reviews. From the owner, office personnel and the techs I received the absolute best service. Thank you Reliance for restoring my faith in professionalism.
Response from the owner:Thank you, Tony, for your kind words and for recognizing our team's efforts; we're so glad we could restore your faith in professionalism.
john samford
These guys are the best. Professional, courteous and most important they are very committed to making sure the work they are doing is right. Very professional.
Response from the owner:Thank you, John, for your kind words! We're glad to hear you appreciate our team's commitment to quality and professionalism.
T.C. Stumper
Raul was very helpful and got me going on our Trane WiFi thermostat. He also did a great job on maintenance and helped me get the Trane 10 year warranty transferred over. Thanks Reliance!
Response from the owner:Hello Tim, we love knowing when we’ve made a customer’s day! Thanks for the taking the time to share your experience with Brayden. Your comments help us understand the things we’re doing right to provide the best customer experience. We look forward to seeing you next time!
Penny 1 Gutschmidt
Response from the owner:Thank you, Penny, for your fantastic 5-star rating! We truly appreciate your support.
Jim Bilbrey
Raul did a great job, very knowledgeable and went above what was needed
Response from the owner:Thank you, Jim, for your kind words about Raul; we're glad to hear he went above and beyond to help you!
Kim Wallace
The level of professional work was outstanding! Kevin and Eliseo were respectful, and went above and beyond to install the new air conditioner. I am thankful for the excellent service!
Response from the owner:Thank you, Kim, for your wonderful feedback; we're glad to hear that Kevin and Eliseo provided you with exceptional service during your air conditioner installation!
Samuel Neidigh
The people who work on my house are extremely nice good service and good people
Response from the owner:Thank you, Samuel, for your kind words about our team; we’re glad to hear you had a positive experience with their service and friendliness.
John Genette
Tristan was prompt, skilled, efficient, and personable. We’ve had great service from Reliance for years.
Response from the owner:Thank you, John, for your kind words about Tristan and for being a loyal customer of Reliance for years; we truly appreciate your support!
Rob Sevening
This Company is the real deal in HVAC...they have met our expectations or exceeded them every time we have needed them. Rail did a super professional maintenance check for us. 👍
Rob S
Response from the owner:Thank you Rob!
Gregg Rowland
Key words and take aways. Honest, trustworthy, prompt, flexible, attention to detail, empathetic, reasonable, technically qualified, open to suggestion, cost effective, accommodating. Special call out to Danny and Mercedes.
Response from the owner:Thank you, Gregg, for your kind words and for highlighting the qualities that matter most; I appreciate your recognition of Danny and Mercedes' efforts as well.
Christine Geske
Triston was very courteous, professional and thorough. He was right on time and performed our winter maintenance service.
Response from the owner:Thank you for the 5 stars! Please, call us for questions or concerns anytime! We look forward to working with you for many more years to come.
Nancy Davidson
Excellent maintenance service on my heat pump today! Tristan was very knowledgeable and professional. I recommend Reliance Heating and Air Conditioning!
Response from the owner:Thank you for the great rating & review! We are so glad to hear that you had a great experience with our team!
Kaylene Meyer
We always appreciate the courtesy and detailed information from Reliance. It's great to deal with the same employee each time, which often happens. Raul does a great job!
Response from the owner:Thank you so much for the 5 stars Kaylene!
Terry Triplett
Response from the owner:Thank you, Terry, for your 5-star rating; we truly appreciate your support!
Rick S
Another new first-time totally pleased Reliance 5 Star customer. I was impressed by owner Dalen when I began having Trane a/c unit problems. After reviewing several firms, I decided to try Reliance for a new install. Perfect experience. The entire office, sales and install team is super. They do what they say they'll do. Great attention to detail. There's a reason they get nothing but 5 Stars. My new HVAC company. Give them a try.
Response from the owner:Thank you, we appreciate you giving us the opportunity to serve your heating and air conditioning needs. We look forward to working with you again in the future.
Russ Matney
Thorough efficient professional helpful and friendly with fair pricing. What more can you ask for?
We do the twice a year maintenance check on heating and cooling. We recommend this company!
Response from the owner:Thank you, Russ, for your kind words and recommendation; we're glad to hear you appreciate our thorough and friendly service during your maintenance checks!
Bruce O
Response from the owner:Thank you, Bruce, for your fantastic 5-star rating; your support means a lot to us!
Betsy Esquivel
We had an awesome experience with Reliance Heating and Air Conditioning! We won their contest for the oldest A/C unit! They gave us a free unit and free install. They were all very nice and very professional from Daniel, Rachel, Mercedes, and Jose. We are so grateful for their kindness and generosity! They were so thorough explaining and making sure we were well taken care of.
We will be recommending Reliance to everyone we know!!
Response from the owner:Thank you, Betsy, for your wonderful feedback! We're so glad to hear you had an awesome experience with our team, including Daniel, Rachael, Mercedes, and Jose; your kind words mean a lot to us, and we appreciate your recommendation!
John Brooks
Response from the owner:Thank you, John, for your 5-star rating; we appreciate your support and look forward to serving you again!
pboltonmd
Easy appointments. Trustworthy (I dont have to be there to have them in my house), communicative through text/email and they do solid work.
Response from the owner:Thank you, for your kind words! We're glad to hear you found our appointments easy and our communication effective. Your trust means a lot to us!
Liz in AZ
This was my first time with Reliance and I rate them five stars. Azel my technician was very informative and helpful. I will continue to use Reliance!
Response from the owner:Thank you, Liz! We're so glad to hear about your positive experience with Azel and appreciate your support for Reliance. Looking forward to serving you again!
Brenda Sargent
Response from the owner:Thank you so much, Brenda, for your amazing 5-star rating; your support means the world to us!
James Felty
I’ve always enjoyed working with Reliance. They are very professional, courteous and knowledgeable. I highly recommend them for heating and cooling needs.
Response from the owner:Thank you, James, for your kind words and recommendation; we're glad to hear you've had a positive experience with our professional team.
Geralyn McQuary
Tristan was courteous, professional, and trustworthy. I appreciated his status updates when he was trouble shooting an issue.
Response from the owner:Thank you, Geralyn, for your kind words about Tristan's professionalism and communication; we appreciate your feedback and are glad he could assist you effectively.
Rich Bodenstedt
We have been using Reliance for 2 years and continue to be impressed each time. Tristan is personable and knowledgeable. He made sure we understood everything explaining what should be done for the heat and what could what till the air conditioner was going to be used in the spring.
Response from the owner:Thank you, Rich, for your wonderful feedback! We're glad to hear that Tristan has provided you with exceptional service and clarity regarding your heating and cooling needs. Your continued trust in us means a lot!
James Koltveit
We have used Reliance for several years and found them to be honest, reliable, thorough and reasonably priced.
Response from the owner:Thank you, Jim, for your continued trust in our company for all of your Heating and Air Conditioning needs! We look forward to seeing you guys again soon!
KarenP Jackson
On-time, friendly, knowledgeable. Definitely recommend this company.
Response from the owner:Thank you, Karen, for your kind words and recommendation; we're glad to hear our team's on-time service and knowledge made a positive impression!
Denise Blake
Response from the owner:Thank you, Denise, for your amazing 5-star rating; we truly appreciate your support!
Lawrence Kasper
Just completed my routine maintenance. Raul arrived on time as scheduled. He was courteous and professional. Highly recommend Reliance.
Response from the owner:Thank you, Lawrence, for your kind words and for recognizing Raul's professionalism; we appreciate your recommendation and are glad you had a positive experience.
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Air Conditioner Installation in Scottsdale, AZ, AZ 85266

“Had 3 new Trane A/C units installed in my two-story home, and I couldn't be happier. What an improvement over my old systems. Brayden was extremely knowledgable and easy to work with in designing the system, and the installers were top-notch and left the house cleaner than when they arrived. They were also less expensive than 2 other quotes I got for the same systems. I would definitely highly recommend them.”
- Stephen K.

Air Conditioner Repair in Phoenix, AZ, AZ 85050

“Reliance Heating & Air Conditioning is absolutely amazing. I have been a customer with them for nearly a decade, we have used them for maintenance and repairs. They are always professional, courteous and spot on with their diagnosis. Today was no different the fan was blowing in the house but no cold air coming thru the vents, I called into the Reliance office, the young lady was super professional. She said I'll have Brayden out there between 12pm and 4pm. He arrived within 1 hour of my original phone call and diagnosed the problem within 15 minutes and he had the new part in his truck and had it installed within another 15 minutes. I know that is probably the exception not the rule but from the time I called the office to the time the job was completed it took One hour and half. Today it's gonna be 110 degrees when my A/C broke and it was 76 in my house by the time Brayden got the unit fixed my house only heated up 81 degrees. That is incredible That is Service That is Reliance and I thank the entire TEAM.
Great Job
Jeff D”

- Jeff D.

Heat Pump Installation in Phoenix, AZ, AZ 85053

“I purchased a Trane heat pump from Reliance to replace my failing 28 year old dinosaur. The installers, Kevin and Eliseo, arrived as scheduled and worked tirelessly until the job was completed. They were both extremely courteous and performed the job as pros. Nothing short of a very positive experience in all regards. I highly recommend Reliance for AC needs.”

- Michael S.

Air Conditioner Repair in Surprise, AZ, AZ 85379

“Once again, Reliance came through for us in a big way! There’s nothing like your AC not working on some of the hottest days of the year!
We had the pleasure of having Brayden come out to help us this time. He is so professional, knowledgeable, and efficient in what he does!
We love Reliance!!”

- Morgan & Rebekah C.

Air Conditioner Repair in Surprise, AZ, AZ 85379

“Once again, Reliance came through for us in a big way! There’s nothing like your AC not working on some of the hottest days of the year!
We had the pleasure of having Brayden come out to help us this time. He is so professional, knowledgeable, and efficient in what he does!
We love Reliance!!”

- Morgan & Rebekah C.

Air Conditioner Repair in Phoenix, AZ, AZ 85083

“Cannot say enough positive things about our recent experience. Our main AC unit went out on Thursday and we got a service tech out to our home the following morning. Tech Brayden was professional, knowledgeable and extremely helpful in diagnosing a blower motor failure and trying to get us a replacement, under warranty, ASAP. Fortunately he and the Reliance team found a replacement and he returned on a Saturday to install the new motor and get us back up and running. I did not mind the extra Saturday charge considering the quick and attentive service. Great team support and service with a special acknowledgment of thanks to Brayden!”

- Conrad F.

Air Conditioner Replacement in Cave Creek, AZ, AZ 85331

“I needed to replace my 11 year old A/C unit. Brayden helped me to decide which unit would be appropriate for my needs. A few days later Kevin and Eliseo installed the new unit. The whole process was completed professionally, courteously, and with minimal disruption. I highly recommend Reliance.”

- Mike H.

Air Conditioner Repair in Phoenix, AZ, AZ 85086

“From the very first phone call to the completion of the work, the staff was professionally and courteous. It was nice knowing that our A/C repair was completed by certified TRANE technicians. I would highly recommend RELIANCE HEATING & AIR CONDITION to everyone I know… thank you!!!”

- Alex G.
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Contact the experts at Reliance Heating and Air Conditioning.

Call us at 602-944-9585!