Reviews
Thorough efficient professional helpful and friendly with fair pricing. What more can you ask for?We do the twice a year maintenance check on heating and cooling. We recommend this company!
Response from the owner: Thank you, Russ, for your kind words and recommendation; we're glad to hear you appreciate our thorough and friendly service during your maintenance checks!
Response from the owner: Thank you, Bruce, for your fantastic 5-star rating; your support means a lot to us!
We had an awesome experience with Reliance Heating and Air Conditioning! We won their contest for the oldest A/C unit! They gave us a free unit and free install. They were all very nice and very professional from Daniel, Rachel, Mercedes, and Jose. We are so grateful for their kindness and generosity! They were so thorough explaining and making sure we were well taken care of.We will be recommending Reliance to everyone we know!!
Response from the owner: Thank you, Betsy, for your wonderful feedback! We're so glad to hear you had an awesome experience with our team, including Daniel, Rachael, Mercedes, and Jose; your kind words mean a lot to us, and we appreciate your recommendation!
Response from the owner: Thank you, John, for your 5-star rating; we appreciate your support and look forward to serving you again!
Easy appointments. Trustworthy (I dont have to be there to have them in my house), communicative through text/email and they do solid work.
Response from the owner: Thank you, for your kind words! We're glad to hear you found our appointments easy and our communication effective. Your trust means a lot to us!
This was my first time with Reliance and I rate them five stars. Azel my technician was very informative and helpful. I will continue to use Reliance!
Response from the owner: Thank you, Liz! We're so glad to hear about your positive experience with Azel and appreciate your support for Reliance. Looking forward to serving you again!
Response from the owner: Thank you so much, Brenda, for your amazing 5-star rating; your support means the world to us!
I’ve always enjoyed working with Reliance. They are very professional, courteous and knowledgeable. I highly recommend them for heating and cooling needs.
Response from the owner: Thank you, James, for your kind words and recommendation; we're glad to hear you've had a positive experience with our professional team.
Tristan was courteous, professional, and trustworthy. I appreciated his status updates when he was trouble shooting an issue.
Response from the owner: Thank you, Geralyn, for your kind words about Tristan's professionalism and communication; we appreciate your feedback and are glad he could assist you effectively.
We have been using Reliance for 2 years and continue to be impressed each time. Tristan is personable and knowledgeable. He made sure we understood everything explaining what should be done for the heat and what could what till the air conditioner was going to be used in the spring.
Response from the owner: Thank you, Rich, for your wonderful feedback! We're glad to hear that Tristan has provided you with exceptional service and clarity regarding your heating and cooling needs. Your continued trust in us means a lot!
We have used Reliance for several years and found them to be honest, reliable, thorough and reasonably priced.
Response from the owner: Thank you, Jim, for your continued trust in our company for all of your Heating and Air Conditioning needs! We look forward to seeing you guys again soon!
On-time, friendly, knowledgeable. Definitely recommend this company.
Response from the owner: Thank you, Karen, for your kind words and recommendation; we're glad to hear our team's on-time service and knowledge made a positive impression!
Response from the owner: Thank you, Denise, for your amazing 5-star rating; we truly appreciate your support!
Just completed my routine maintenance. Raul arrived on time as scheduled. He was courteous and professional. Highly recommend Reliance.
Response from the owner: Thank you, Lawrence, for your kind words and for recognizing Raul's professionalism; we appreciate your recommendation and are glad you had a positive experience.
Response from the owner: Thank you, Vic, for your fantastic 5-star rating; we truly appreciate your support and look forward to serving you again!
The was on time and did a good job
Response from the owner: Thank you, Timothy! We appreciate your feedback and are glad to hear that our service was prompt and satisfactory.
Very professional and courteous. Have been using them for years and always been excellent.
Response from the owner: Craig, thank you for such a great rating & review. We are so glad to hear that our technician met your expectations! We appreciate your business!
Reliance did a heating maintenance checkup call today, again sent a text telling they were on the way and included a picture of who was coming. The technician, Tristan, always put on shoe protectors when coming in the house. He was respectful and worked very hard to make sure the system was working correctly. Provided pictures of what they found and didn't pressure me to purchase possibly things or services I didn't need. It is another good experience with Reliance.
Response from the owner: Hello Lynn! Thank you for the great review. We appreciate you taking the time to leave your feedback and letting others know about us. We don't ever want our customers to feel pressured, just comfortable!
Tristan was very friendly and did a great job on the maintenance of my unit. I appreciate him and all the people I have worked with at Reliance. They are a great company to work with.
Response from the owner: Thank you, Suzan! We're glad to hear Tristan provided friendly service and that you appreciate our team at Reliance; your satisfaction means a lot to us.
Another stellar service!
Response from the owner: Thank you, Christie, for your wonderful feedback; we appreciate your support and are glad you enjoyed our service!
Our technician Raul arrived on time, was very courteous and helpful. He answered whatever questions we had, serviced our HVAC unit efficiently and changed our filters. We thoroughly trust Reliance to service our system effectively.
Response from the owner: Thank you, Robert, for your kind words about Raul and your trust in Reliance; we're glad to hear he provided such helpful service for your HVAC unit.
Professional know how with integrity, that's what I value when it's time to have my HVAC system serviced. Rual was courteous and efficient in performing my HVAC maintenance and clearly explained what was needed. I have been a Reliant Heating and Air Conditioning customer for about 15 years. They have earned my respect and gratitude for their exceptional service.
Response from the owner: Thank you for your feedback, we appreciate it!!
Old School Professionalism is alive and well at Reliance.This was the case when I experienced Reliance as my choice for a new Trane unit... The same holds true with the experience with thier platinum service care....Piece of mind isn't easy to find these days... But with Reliance and thier team it is...Today Tristan came to the house and took the time to check then explain in detail the process to keep my AC unit in top running condition... I have to also mention last season, to start the summer, Raul had done the same thing, going above and beyond what was expected according to the maintenance plan...A step back in time ,when you actually get more than you paid for...See you folks next season !!!
Response from the owner: Hi Steven! Thank you so much for taking the time to share your experience with us. The words you used to describe us align so perfectly with our mission and vision statements. It was a pleasure working with you, thank you for trusting us with your project. We look forward to servicing you in the future!
Response from the owner: Thank you for the 5 star review Renee!
Have been using Reliance for 25 years.
Response from the owner: Thank you, James, for being a loyal customer for 25 years; we truly appreciate your support!
I can't express enough the gratitude I have for this company. I had an HVAC that was on it last leg and I had obtained other quotes from other companies. I chose them based on their professionalism, quick assessment and scheduling for replacement, thorough inspection to confirm size of unit needed, detailed notes of what was needed to complete install and to correct major issues from previous non experienced friends trying to help during time of need for the install techs, very communitive and extremely knowledgeable.When the techs arrived they were polite, friendly, and started to work right away and did not take any breaks until they were finished with my new HVAC install and all my areas were protected.The techs were amazing and just did an impeccable job. I was more than impressed of the level of quality of work they provided me and how my disaster was corrected.I don't do reviews or social media but due to the level of work they completed to correct my issues I had to and I would strongly recommend this company and will continue to use for future issues.Thanks to all the Reliance team for the above and beyond experience and service provided!!!Robin
Response from the owner: Thank you, Robin, for your wonderful feedback! We truly appreciate your kind words about our team's professionalism and dedication. It's great to hear that you had such a positive experience with your HVAC installation. We look forward to assisting you again in the future!
Tristan was friendly and knowledgeable.
Response from the owner: Thank you, Vivian, for your kind words about Tristan; we appreciate you taking the time to share your experience!
Reliance Heating and Air Conditioning has serviced my family honestly and expertly for many years. Their technicians are knowledgeable and trustworthy. Tristan, who came last week, answered all my questions patiently and fully.
Response from the owner: Thank you, Marilyn, for your kind words and continued trust in us; we’re glad to hear Tristan provided you with the thorough service you deserve.
He did amazing! Very nice and explained everything looked good. 👍🏼
Response from the owner: Thank you for the awesome rating, Jonathan!
Response from the owner: Thank you, Keith, for the fantastic 5-star rating; your support means a lot to us!
Tristan is a very thorough technician and a great human being! Reliance is lucky to have him on the team. If I choose to go with the service plan it will be because of Tristan. Thank you!
Response from the owner: Thank you, Bruce! We're glad to hear about your positive experience with Tristan; he truly is an asset to our team. We appreciate your feedback and support!
Extremely pleased with both the serviceman, Raul and the prompt and courteous service provided.
Response from the owner: Thank you for the great rating & review, Robert! We are so glad you had a great experience with our service technician!
Response from the owner: Thank you, Phil, for the 5-star rating; we appreciate your support and are glad to have you with us!
Tristan was top notch! Obviously an expert in his craft, super professional, and great customer service! Highly recommend!
Response from the owner: Thank you, Alex! We appreciate your kind words about Tristan and are glad to hear about your positive experience!
Tristan (Reliance Heating and AC) was by far one of the best professional young men I have ever met. He was smartly dressed, had excellent communication skills and clearly explained what needed to be done for my AC unit to be working efficiently. He also recommended a maintenance plan that made perfect sense. I was extremely impressed on all levels with Tristan. I highly recommend this company and this young man to anyone who is looking for these services.
Response from the owner: Carolyn, thank you for your kind words about Tristan from Reliance Heating and AC. We appreciate your recommendation and are glad to hear about your positive experience with him.
Tristan is an amazing tech. He clearly communicated everything to me with no pressure to do costly repairs or changes. He’s a great guy and I’m very happy with Reliance.
Response from the owner: Thank you, Lynne, for your kind words about Tristan! We appreciate your feedback and are glad to hear that you had a positive experience with Reliance.
We have had Reliance service for 10 years. They are always honest and great work done!
Response from the owner: Karyn, thank you for being a loyal customer for 10 years! We appreciate your kind words and are grateful for your trust in our services.
We were very happy with the overall estimate and installation of a new HVAC system for our home. They provided answers to all of our questions, and were able to schedule us the same week for the install. The installation went smoothly, and they were masked anytime they entered our home. The thermostat install was quick, and they demonstrated the various features of the unit.Update Oct 2024 - We had a repair request and they responded with a service call the same day since we were signed up on their maintenance plan. They came by quickly and were able to troubleshoot the problem. The parts were covered under warranty, but there was a warranty processing fee tacked on that seems like it should also be covered under a warranty repair.
Response from the owner: Thank you for your kind words, Darryl! We appreciate your feedback and are glad to hear about your positive experience with our HVAC system installation and repair services. We will definitely take your feedback into consideration for future improvements.
Very professional- great service. Tristen came out to perform the one year complimentary check-up on our new hvac unit. He checked everything and made sure everything was in specs and even washed out the outside condenser unit. He answered all my questions. Excellent company to do business with!
Response from the owner: Thank you so much for your kind words, Keith! We're grateful for the opportunity to install your new high efficiency A/C and furnace system. It was a pleasure working with you and we're thrilled that you're satisfied with our service.
Tristan came out and quickly determined the issue with one of my AC units. He explained the issue and fixed it without any issues.
Response from the owner: Michelle, thank you for sharing your positive experience with Tristan fixing your AC unit! We appreciate your feedback.
Super response. Needed someone ASAP due to mistakes incurred from another AC/Heating Company. All was promptly corrected in a short time. Came out next day and earlier then time promised. Aaron was very professional and brought with him the technical skills needed for the job and answered endless questions asked. Very happy and will be calling Reliance for my future needs. Highly recommend.
Response from the owner: Thank you so much for your kind words, Katherine! We're delighted to hear that Aaron provided prompt and professional service, and that he was able to address your needs quickly. We appreciate your recommendation and look forward to assisting you in the future.
As always, and we have been using them for at least 30 years, Reliance Heating and Air Conditioning have been great and yes, reliable! Kevin and Eliseo were diligent, courteous and efficient as they worked all day to replace one of our units and compressor and then explain how the Trane app works. Everyone, (the office included...Mercedes, i believe,)who came to figure out the problem and find a solution were great...(Braydon and Daniel) Professional yet friendly and never in a hurry to move on to the next call. They also were quick in initially coming out for a semi-emergency service call. Thank you all!
Response from the owner: Beverly, we sincerely appreciate your long-standing loyalty and kind words! It was a pleasure assisting you, and we're delighted that Kevin, Eliseo, Mercedes, Brayden, and Daniel provided such exceptional service. Thank you for choosing Reliance Heating and Air Conditioning!
I always get great quality of service and installation. Had them over 10 happy years! You can’t get a better company! Had a yearly service today and had a new young tech service my 2 units. Tristan was his name and very professional did excellent work Thank You Dan Thomas
Response from the owner: Thank you for being a loyal customer, Dan! We appreciate your kind words and are glad to hear about your positive experience with Tristan.
Reliance has been our contractor of choice for 10 plus years. Not only do they provide us with quick response times they are very honest and reliable. They are always so professional taking pictures of issues and then pictures of the repair. They take the time to explain the issue and the remedy. We have referred them to our children and other friends. I would highly highly recommend them for your hvac needs.
Response from the owner: We appreciate your continued business and the referrals of your family and friends. Thank you!
I’ve been with Reliance for 20 years. Always a pleasant and professional experience with them. Highly recommended.
Response from the owner: Thank you for being a loyal customer for 20 years, Brian! We truly appreciate your recommendation.
We had a great experience with Reliance. Received a couple of quotes regarding quarterly maintenance of our AC unit at the office. Reliance was the only company to come out & look at our machine prior to supplying the quote. They provided the most detailed explanation of what they would be doing every quarter & when I had questions they were answered quickly & precisely. With the other quotes I still had questions even after trying to get more details about the service they would be providing. Thank you Dalen & team!
Response from the owner: Justin, we appreciate your detailed feedback and are glad to hear about your positive experience with us. Thank you for recognizing Dalen and our team's dedication to providing thorough explanations and quick responses to your questions. We look forward to continuing to provide you with excellent service in the future.
Absolute professionals. Each employee, from the salesman to the technicians were professional, skilled, and courteous. They took pride in their work and were meticulous in installing our mini split unit. Cannot say enough good things about Daniel and Enrique and this small local business. We need more of them like this.
Response from the owner: Mark, we're so grateful for your kind words about our team! Daniel, Enrique, and the whole crew appreciate your recognition of their professionalism and skills. Thank you for choosing our small local business!
Response from the owner: Thank you for the 5-star rating, Frieda!
My folks have had Reliance for years. They have very good customer service. My folks are gone and I live in the house and after 20 years just put in an uptodate unit in. From Daniel to the gentlemen that installed the unit, there was great customer service, the men knew their job and finished in a timely manner. Everyone in this office have been very helpful over the years,. Thank you for your service, Sharon Jones
Response from the owner: Thank you, Sharon, for your kind words and for choosing Reliance for your HVAC needs. We appreciate your continued loyalty and are glad to hear that our team provided great customer service throughout the entire process. We're here to help whenever you need us!
Great customer service from start to finish! The technician (Raul) was very efficient and friendly! Would definitely recommend them to everyone!
Response from the owner: Thank you Sandy! We appreciate the kind words and are very happy to hear you're over all satisfied!
Professionalism, Punctuality, Responsiveness
Just had a great experience with Reliance installation of a new A/C solution. The whole process was easy, (I just put my trust in this family owned business), but our installation team really stood out. These guys worked non-stop for two days, cleaning up behind themselves the whole time. Very impressed.
Professionalism, Punctuality, Quality, Responsiveness, Value
Your technician, Geoffrey, Was professional and courteous and mindful to wear mask and shoe covers. He explained everything he was doing so I would understand. Great guy (as were the installers Enrique and Roberto). I would and have highly recommended your company. So glad I found you guys!
Thanks, Wendy
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