Reviews

Excellent
5.0
Based on 668 reviews
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Tristan was right on time, and extremely attentive and service oriented.He carefully examined my AC units, and checked my filters and smoke detectors. Highly recommend Reliance.
Raul came out for my complementary maintenance. Did some troubleshooting for one zone heat not working properly. Explained what he did. Appreciate his assistance
Friendly & professional every step of the process. Special care to keep everything neat & clean when installing a new air conditioning unit. The installation process was a good experience.
Response from the owner: Thank you, Frank, for your kind words about our friendly and professional service; we're glad to hear you had a good experience with the installation and that we maintained a neat and clean process!
Excellent customer service. The installation team arrived on time. They were efficient and left no trace behind of any mess or debris. They were friendly, trustworthy, clean, reliable, and knowledgable. I highly recommend them.
Response from the owner: Thank you Lana! We appreciate that you gave us the opportunity to perform your installation and look forward to continuing business with you!
Tristan and Lucas serviced our units and changed filters today. Polite, friendly, courteous - we were extremely pleased with their work. Happy we signed up with them.
Response from the owner: Thank you, Sally, for your kind words about our team; we're glad to hear that Tristan and Lucas provided you with excellent service and that you're happy with your decision to sign up with us. We look forward to servicing you in the future!
Reliance Heating and Air Conditioning is superb! This company has been exceptional since day 1. From the sales guy at the home and garden expo, the first in home consultation, next day delivery and installation and our first service maintainace.Company communicates very well with the customer in regards to scheduling service appointments and arrival time. They have reached out multiple times to set up a service appointments and worked with my work availability. Next day service; couldn't be any better than that. Raul was our technician for our service and was promt, professional and polite.Reliance is the way to go for your ac and heating solutions!
Response from the owner: Thank you, Shane, for your wonderful feedback! We're glad to hear that our team, including Raul, made your experience exceptional from start to finish. Your satisfaction means a lot to us!
All appointments were exactly on time. Both technicians well dressed and polite they explained everything clearly and finished quickly. We’ve used Reliance for over 10 years and are very satisfied!🙂‍↔️
Response from the owner: Thank you, Andrew, for your kind words and continued support over the years; we're glad to hear that our technicians provided you with timely and clear service!
Believe all the 5 star reviews. From the owner, office personnel and the techs I received the absolute best service. Thank you Reliance for restoring my faith in professionalism.
Response from the owner: Thank you, Tony, for your kind words and for recognizing our team's efforts; we're so glad we could restore your faith in professionalism.
These guys are the best. Professional, courteous and most important they are very committed to making sure the work they are doing is right. Very professional.
Response from the owner: Thank you, John, for your kind words! We're glad to hear you appreciate our team's commitment to quality and professionalism.
Raul was very helpful and got me going on our Trane WiFi thermostat. He also did a great job on maintenance and helped me get the Trane 10 year warranty transferred over. Thanks Reliance!
Response from the owner: Hello Tim, we love knowing when we’ve made a customer’s day! Thanks for the taking the time to share your experience with Brayden. Your comments help us understand the things we’re doing right to provide the best customer experience. We look forward to seeing you next time!
Response from the owner: Thank you, Penny, for your fantastic 5-star rating! We truly appreciate your support.
Raul did a great job, very knowledgeable and went above what was needed
Response from the owner: Thank you, Jim, for your kind words about Raul; we're glad to hear he went above and beyond to help you!
The level of professional work was outstanding! Kevin and Eliseo were respectful, and went above and beyond to install the new air conditioner. I am thankful for the excellent service!
Response from the owner: Thank you, Kim, for your wonderful feedback; we're glad to hear that Kevin and Eliseo provided you with exceptional service during your air conditioner installation!
The people who work on my house are extremely nice good service and good people
Response from the owner: Thank you, Samuel, for your kind words about our team; we’re glad to hear you had a positive experience with their service and friendliness.
Tristan was prompt, skilled, efficient, and personable. We’ve had great service from Reliance for years.
Response from the owner: Thank you, John, for your kind words about Tristan and for being a loyal customer of Reliance for years; we truly appreciate your support!
This Company is the real deal in HVAC...they have met our expectations or exceeded them every time we have needed them. Rail did a super professional maintenance check for us. 👍Rob S
Response from the owner: Thank you Rob!
Key words and take aways. Honest, trustworthy, prompt, flexible, attention to detail, empathetic, reasonable, technically qualified, open to suggestion, cost effective, accommodating. Special call out to Danny and Mercedes.
Response from the owner: Thank you, Gregg, for your kind words and for highlighting the qualities that matter most; I appreciate your recognition of Danny and Mercedes' efforts as well.
Triston was very courteous, professional and thorough. He was right on time and performed our winter maintenance service.
Response from the owner: Thank you for the 5 stars! Please, call us for questions or concerns anytime! We look forward to working with you for many more years to come.
Excellent maintenance service on my heat pump today! Tristan was very knowledgeable and professional. I recommend Reliance Heating and Air Conditioning!
Response from the owner: Thank you for the great rating & review! We are so glad to hear that you had a great experience with our team!
We always appreciate the courtesy and detailed information from Reliance. It's great to deal with the same employee each time, which often happens. Raul does a great job!
Response from the owner: Thank you so much for the 5 stars Kaylene!
Response from the owner: Thank you, Terry, for your 5-star rating; we truly appreciate your support!
Another new first-time totally pleased Reliance 5 Star customer. I was impressed by owner Dalen when I began having Trane a/c unit problems. After reviewing several firms, I decided to try Reliance for a new install. Perfect experience. The entire office, sales and install team is super. They do what they say they'll do. Great attention to detail. There's a reason they get nothing but 5 Stars. My new HVAC company. Give them a try.
Response from the owner: Thank you, we appreciate you giving us the opportunity to serve your heating and air conditioning needs. We look forward to working with you again in the future.
Thorough efficient professional helpful and friendly with fair pricing. What more can you ask for?We do the twice a year maintenance check on heating and cooling. We recommend this company!
Response from the owner: Thank you, Russ, for your kind words and recommendation; we're glad to hear you appreciate our thorough and friendly service during your maintenance checks!
Response from the owner: Thank you, Bruce, for your fantastic 5-star rating; your support means a lot to us!
We had an awesome experience with Reliance Heating and Air Conditioning! We won their contest for the oldest A/C unit! They gave us a free unit and free install. They were all very nice and very professional from Daniel, Rachel, Mercedes, and Jose. We are so grateful for their kindness and generosity! They were so thorough explaining and making sure we were well taken care of.We will be recommending Reliance to everyone we know!!
Response from the owner: Thank you, Betsy, for your wonderful feedback! We're so glad to hear you had an awesome experience with our team, including Daniel, Rachael, Mercedes, and Jose; your kind words mean a lot to us, and we appreciate your recommendation!
Response from the owner: Thank you, John, for your 5-star rating; we appreciate your support and look forward to serving you again!
Easy appointments. Trustworthy (I dont have to be there to have them in my house), communicative through text/email and they do solid work.
Response from the owner: Thank you, for your kind words! We're glad to hear you found our appointments easy and our communication effective. Your trust means a lot to us!
This was my first time with Reliance and I rate them five stars. Azel my technician was very informative and helpful. I will continue to use Reliance!
Response from the owner: Thank you, Liz! We're so glad to hear about your positive experience with Azel and appreciate your support for Reliance. Looking forward to serving you again!
Response from the owner: Thank you so much, Brenda, for your amazing 5-star rating; your support means the world to us!
I’ve always enjoyed working with Reliance. They are very professional, courteous and knowledgeable. I highly recommend them for heating and cooling needs.
Response from the owner: Thank you, James, for your kind words and recommendation; we're glad to hear you've had a positive experience with our professional team.
Tristan was courteous, professional, and trustworthy. I appreciated his status updates when he was trouble shooting an issue.
Response from the owner: Thank you, Geralyn, for your kind words about Tristan's professionalism and communication; we appreciate your feedback and are glad he could assist you effectively.
We have been using Reliance for 2 years and continue to be impressed each time. Tristan is personable and knowledgeable. He made sure we understood everything explaining what should be done for the heat and what could what till the air conditioner was going to be used in the spring.
Response from the owner: Thank you, Rich, for your wonderful feedback! We're glad to hear that Tristan has provided you with exceptional service and clarity regarding your heating and cooling needs. Your continued trust in us means a lot!
We have used Reliance for several years and found them to be honest, reliable, thorough and reasonably priced.
Response from the owner: Thank you, Jim, for your continued trust in our company for all of your Heating and Air Conditioning needs! We look forward to seeing you guys again soon!
On-time, friendly, knowledgeable. Definitely recommend this company.
Response from the owner: Thank you, Karen, for your kind words and recommendation; we're glad to hear our team's on-time service and knowledge made a positive impression!
Response from the owner: Thank you, Denise, for your amazing 5-star rating; we truly appreciate your support!
Just completed my routine maintenance. Raul arrived on time as scheduled. He was courteous and professional. Highly recommend Reliance.
Response from the owner: Thank you, Lawrence, for your kind words and for recognizing Raul's professionalism; we appreciate your recommendation and are glad you had a positive experience.
Response from the owner: Thank you, Vic, for your fantastic 5-star rating; we truly appreciate your support and look forward to serving you again!
The was on time and did a good job
Response from the owner: Thank you, Timothy! We appreciate your feedback and are glad to hear that our service was prompt and satisfactory.
Very professional and courteous. Have been using them for years and always been excellent.
Response from the owner: Craig, thank you for such a great rating & review. We are so glad to hear that our technician met your expectations! We appreciate your business!
Reliance did a heating maintenance checkup call today, again sent a text telling they were on the way and included a picture of who was coming. The technician, Tristan, always put on shoe protectors when coming in the house. He was respectful and worked very hard to make sure the system was working correctly. Provided pictures of what they found and didn't pressure me to purchase possibly things or services I didn't need. It is another good experience with Reliance.
Response from the owner: Hello Lynn! Thank you for the great review. We appreciate you taking the time to leave your feedback and letting others know about us. We don't ever want our customers to feel pressured, just comfortable!
Tristan was very friendly and did a great job on the maintenance of my unit. I appreciate him and all the people I have worked with at Reliance. They are a great company to work with.
Response from the owner: Thank you, Suzan! We're glad to hear Tristan provided friendly service and that you appreciate our team at Reliance; your satisfaction means a lot to us.
Another stellar service!
Response from the owner: Thank you, Christie, for your wonderful feedback; we appreciate your support and are glad you enjoyed our service!
Our technician Raul arrived on time, was very courteous and helpful. He answered whatever questions we had, serviced our HVAC unit efficiently and changed our filters. We thoroughly trust Reliance to service our system effectively.
Response from the owner: Thank you, Robert, for your kind words about Raul and your trust in Reliance; we're glad to hear he provided such helpful service for your HVAC unit.
Professional know how with integrity, that's what I value when it's time to have my HVAC system serviced. Rual was courteous and efficient in performing my HVAC maintenance and clearly explained what was needed. I have been a Reliant Heating and Air Conditioning customer for about 15 years. They have earned my respect and gratitude for their exceptional service.
Response from the owner: Thank you for your feedback, we appreciate it!!
Old School Professionalism is alive and well at Reliance.This was the case when I experienced Reliance as my choice for a new Trane unit... The same holds true with the experience with thier platinum service care....Piece of mind isn't easy to find these days... But with Reliance and thier team it is...Today Tristan came to the house and took the time to check then explain in detail the process to keep my AC unit in top running condition... I have to also mention last season, to start the summer, Raul had done the same thing, going above and beyond what was expected according to the maintenance plan...A step back in time ,when you actually get more than you paid for...See you folks next season !!!
Response from the owner: Hi Steven! Thank you so much for taking the time to share your experience with us. The words you used to describe us align so perfectly with our mission and vision statements. It was a pleasure working with you, thank you for trusting us with your project. We look forward to servicing you in the future!
Response from the owner: Thank you for the 5 star review Renee!
Have been using Reliance for 25 years.
Response from the owner: Thank you, James, for being a loyal customer for 25 years; we truly appreciate your support!
I can't express enough the gratitude I have for this company. I had an HVAC that was on it last leg and I had obtained other quotes from other companies. I chose them based on their professionalism, quick assessment and scheduling for replacement, thorough inspection to confirm size of unit needed, detailed notes of what was needed to complete install and to correct major issues from previous non experienced friends trying to help during time of need for the install techs, very communitive and extremely knowledgeable.When the techs arrived they were polite, friendly, and started to work right away and did not take any breaks until they were finished with my new HVAC install and all my areas were protected.The techs were amazing and just did an impeccable job. I was more than impressed of the level of quality of work they provided me and how my disaster was corrected.I don't do reviews or social media but due to the level of work they completed to correct my issues I had to and I would strongly recommend this company and will continue to use for future issues.Thanks to all the Reliance team for the above and beyond experience and service provided!!!Robin
Response from the owner: Thank you, Robin, for your wonderful feedback! We truly appreciate your kind words about our team's professionalism and dedication. It's great to hear that you had such a positive experience with your HVAC installation. We look forward to assisting you again in the future!
Tristan was friendly and knowledgeable.
Response from the owner: Thank you, Vivian, for your kind words about Tristan; we appreciate you taking the time to share your experience!
Reliance Heating and Air Conditioning has serviced my family honestly and expertly for many years. Their technicians are knowledgeable and trustworthy. Tristan, who came last week, answered all my questions patiently and fully.
Response from the owner: Thank you, Marilyn, for your kind words and continued trust in us; we’re glad to hear Tristan provided you with the thorough service you deserve.
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“Reliance Heating and A/C installed a new Trane Heat Pump and Air Handler in my townhouse. Daniel was very professional and helped us determine the appropriate system for our needs. The crew showed up on time to do the installation. They were clean and efficient. They had the systems installed and running in a few hours. They cleaned up and hauled all the old equipment away with them. Very thorough and complete systems check upon finishing the install. Pricing was competitive with other Trane installers we checked with. We will use Reliance for our future HVAC needs. Thanks for a great job!”
- Allison W.

“" Johnny On the Spot"
This is why we have been associated with Reliance for the last 35 years , my ac and heat went out on Wed. 3/9 and we called it in and later that afternoon Reliance was at our front door. We were advise that a replacement was needed after 12 or so years ,so Daniel and crew came out and advised what a new replacement was needed and on Friday 3/11 the crew showed up and replaced the unit with no hassles or problems and were don't in no time.
Thank you Reliance your a life saver , don't know what I do with out you. Keep up the good work.”

- Sue Ann & John C.

“Enrique and Kevin did a great job replacing our old air conditioning system. They did a great job and were so quiet, we couldn't even tell they were here working. They were courteous and very professional, answering any questions we had. Enrique explained everything and answered any questions we had. They cleaned up any debris left from their work, leaving our home, inside and outside, as if they had not been here. When Daniel visited to make arrangements to set up the installation, he was also very courteous, professional. We definitely recommend them to anyone needing their services.”

- Don and Margie L.

“From the quick office response, call from Dan and prompt visit by Dan the experience was trouble free. The installation crew were very polite and professional, protected my floors, cleaned up and actually put things back that had to be moved!! Wonderful company and highly recommend them!!”

- christopher w.

“Azel is a top notch service representative of Reliance. He is friendly, great listener, and explained clearly the work he did and will be doing in the future. Thank you for sending him to us for our services!”

- William P.

“Fast, Friendly!
My house was @ 100° with 3 kids. Axel Got the call at the end of the day and still came right over.
Fixed the problem with in the hr.
I’m in the service industry I know good service when I see it.
Thank you!”

- Joseph K.

“My A/C stopped working late Sunday night. I called Reliance on Monday (Memorial Day no less) & leave a message for help. Five minutes later, I get a very welcome return call from Dalen, who comes outs within the hour & repairs the unit! Dalen, I cannot truly express how grateful I am for your dedication, honesty, integrity, work ethic & knowledge of the product/industry! You have a top notch company, started by your father, taken over and carried on by you! I've been utilizing Reliance Heating & Cooling for 15+ years and will certainly continue to do so moving forward! Thank you!”

- Gary A.

“Enrique and Kevin showed up exactly when they said they would. They introduced themselves and were very friendly. They took the time needed to do the job correctly and professionally. They were very open to questions. I will definitely recommend Reliance to anyone I know that needs air and heating services.”

- Laurie W.

“Geoffrey and Azel arrived at the beginning of the time slot given to me. Geoffrey had serviced my unit one time prior. Both men were professional and pleasant, giving not only thorough service, but also a detailed explanation with data and photographs as to the work performed. I have been using Reliance Refrigeration for almost the entire 36 years that I have owned my home and would highly recommend them to anyone as a trusted company which operates with honesty and integrity.”

- Lynda S.

This company brings their A Game!! Exceptional in every regard! We replaced 3 heating/cooling units. The phone call to the office to schedule was handled in a professional and helpful manner. Daniel provided our estimate. We appreciated his knowledge of the products available, as well as the process. He also provided skilled oversight of the job. Jose and Roberto tackled our 1st units. Enrique and Azel handled install of the 2nd and 3rd units. The installers worked hard all day long until the job was expertly completed. Impressive!!

Reliance Heating and AC staff clearly take pride in their work, are highly competent, and deliver outstanding customer service. We appreciated that each day, prior to arrival at our residence, notice was sent via text that the crew was on its way. Everyone wore “booties” when in our home. Since the work was done during a pandemic, everyone wore masks consistently.

We thank each individual that worked on our job! You all did outstanding work, demonstrated an impressive work ethic, and provided exceptional customer service. Your professionalism is top shelf.

Need HVAC Service?

Contact the experts at Reliance Heating and Air Conditioning.

Call us at 602-944-9585!