Expert HVAC Services Serving Scottsdale and Greater Phoenix Area

The technicians go above and beyond their duties! I highly recommend reliance for all your air conditioning needs.

They have been servicing my A/C (heat pump) units for close to 20 years. They are knowledgeable, trustworthy and customer focused. I have never had a bad experience and I trust them completely!! Daylen, Daniel, and Brayden are great to work with!

edit/update:
Still do great work, but their pricing has gone way up. My brother told me about another Trane Authorized/Certified installer/repairer that I got a quote from for some warranty work. Trane's warranty covered the part 100% (had to replace a compressor) but the gouging on the labor and the gouging on the R410a refrigerate (wanted to charge me $150.00 per pound of refrigerate when you can buy retail from Home Depot or Lowes for $20.00 per pound, and my unit needed 8.4 lbs and Reliance wanted to charge me for 10 lbs.) had me investigate other Trane Authorized/certified servicers. I basically saved 40% on the labor and refrigerate. I guess my 20 year loyalty made them think that they could price gouge me.

We used Reliance AC to replace our 20-year-old unit in July 2023, and it’s been nothing but problems since. We thought we did our due diligence when we decided to use them after our AC broke during the hottest week of summer considering they were a reputable company. It took them 5 days to schedule the install during the hottest week of summer, and the temporary window units they provided didn’t work forcing us into a hotel for a week.

Just 14 months later, the compressor failed. Reliance tried to charge us $1,200 for the replacement, claiming to waive labor fees but inflating refrigerant costs. They showed no accountability for such a major failure in a new system, even from ownership not even a phone call. We went elsewhere for the repair.

Now, August 2025, only 25 months since install, the compressor failed once AGAIN but only this time the compressor is no longer covered under warranty which is now forcing us to pay completely out of pocket for everything. After multiple consultations, every company concluded this was due to the initial install done by Reliance in 2023. Multiple major breakdowns in such a short time are unacceptable and the company’s dismissive attitude even from ownership made things even worse. We regret ever giving this company our money and will never recommend or use them again.

Bottom line: Reliance does not stand behind their work or their products. We will be filing a claim with the ROC. Save yourself the stress and money and take your business elsewhere.