Expert HVAC Services Serving Scottsdale and Greater Phoenix Area

I love Mr. Raul's excellent job and professionalism. He's well-measured. Reliance HVAC company treats customers like close and trusted family. Thank you to Reliance Heating and Air Conditioning for its integrity and professionalism.

Reliance Heating and Air Conditioning's customer service, technical prowess and attention to detail are amazing. I am happy to have found a thoughtful, honest, super competent company to take care of my air conditioners from now on. I would rate them more than five stars if that was possible. I was given their name by Trane when I called them looking for someone who was expert in Trane systems and could answer some technical questions that I had. The situation was that the company that originally installed our Trane units had come out to rewire thermostats that hadn't been wired correctly on the initial install about 4 years prior and subsequently developed issues staying charged. Shortly after that visit one of the units started making intermittent loud whining noises. When I had the original company back out to check on that issue, they quoted me multiple thousands of dollars of repair work, then stated that instead of repairing the unit, I could sign a service contract with them that day and they would remove the Trane unit and replace it with a different unit that we would basically rent from them and they would take care of. They also mentioned that our second unit looked like it was having similar issues and would also need repaired or replaced soon. We've installed Trane air conditioners on multiple homes and have always had good luck with them, so it seemed unlikely that we'd gotten two lemons when we'd had this pair installed.
After speaking with someone at Trane and being given their contact info, I called Reliance and explained the situation to them. They were super helpful and scheduled a senior technician to come out and check the units so we would have a second opinion. When Azel arrived at our house he checked both units thoroughly and answered all of my questions patiently. He discovered that the units did not seem to have the issues we were told by the other company and that when the thermostats were rewired they were wired in such a way that it could cause the unit to get confused by the signalling, which may have caused the compressor to run backwards and overheat, which could account for the intermittent whining noises. He fixed the wiring on both units and so far everything is running smoothly. (I'm writing this a week later.)
I want to give special thanks to Matthew and Shana who listened to me explain the situation when I called them and were proactive about helping us and fitting us into the schedule as soon as possible and also to Azel who was very knowledgeable and able to explain complexities of the system in a way that was easy to understand.
Reliance Heating and Air Conditioning has more than earned our business and an added bonus, from our perspective, is that they are a local, family owned business which we always like to partner with when possible.